Returns and Refund
Our Return and Refund Policy was last updated 10 September 2022
Thank you for shopping at youruna.com.
If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you’ve purchased from us.
Interpretation and Definitions
Interpretation
The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Uña
“Goods” refers to the items offered for sale.
“Orders” means a request by you to purchase goods from us.
“Website” refers to youruna.com, accessible from https://youruna.com
“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Conditions for Returns
If you received a defective, damaged or wrong item, please contact us at hello@youruna.com with your order # and a photo of evidence upon delivery. We will make it right for you!
In order for the Goods to be eligible for a return, please make sure that:
- The goods were purchased in the last 14 days
- The goods are in the original packaging and the seal is unbroken
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods:
You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:
C-4 Garud Heritage, Ganesh Baug, Aundh, Pune - 411007, Maharashtra
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Contact Details: hello@youruna.com